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How to Handle Dissatisfied Subscribers

Building a list of subscribers is the most important part of your online business, but sometimes things can get hot and you will need to deal with them. In this post, I am going to give you some tips on how to handle your dissatisfied subscribers.

Most of your subscribers they will just unsubscribe when they feel like they don’t gain much value from your emails but there are some they will reply to your emails with claims, insults, threatening to call the police and all dramas that they can bring.

There are many reasons that someone will get angry, this could be from a simple misunderstanding to something big, and usually, there’s a corresponding solution. But first, you have to figure out what’s happening. Here are some tips for handling your dissatisfied subscribers.

How to Handle Dissatisfied Subscribers

How to Handle dissatisfied subscribers

Always be genuine in your interactions.

Your subscribers can tell if you’re using canned phrases or just telling them what you think they want to hear.
Be patient and remain calm. I know it can be stressful dealing with people online. Even so, it’s essential that you keep your cool.

Acknowledge concerns and show you’re listening.

It does not matter if they bought the product you recommended to them or they just get offended by your message, sometimes it’s helpful to describe the issue back to the customer first, making sure you understand the problem.
Ask how you can make it better. Often the solution is even easier than you might think—they may just want more information or a sympathetic ear.

Offer to provide a refund

If they bought a product you recommended and they can’t reach a merchant you can offer them a part of the refund or a full refund, replacement, or an equivalent product (if you own one) for free.

 

Let them unsubscribe

I like having subscribers that read and reply my emails, even if I don’t like their reply, but sometimes things can go far and it is better for everyone if they unsubscribed, let them do so and move on.

Final words

Those where my tips on how to hand dissatisfied subscribers and/or customers, if you’re in one of these niches, make money online, affiliate marketing, online MLM and you’re not making any money online, I will recommend you to try this done for you money making system as it helped a lot of people to make their first sale online.